Privacy Policy

1. Introduction

Viralnetix, operating as Viralnetiks DOOEL uvoz-izvoz Bitola ("Viralnetix", "we", "us", or "our"), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our B2B revenue operations services.

We collect personal data about you such as your name, email address, phone number, and company information when you complete forms on our website or contact us for any reason. We may also collect additional information if you voluntarily provide it during your interactions with us.

We monitor website usage including page visits, time spent on site, traffic patterns, and location data to help us understand our users and improve our services. This information may be aggregated or statistical, meaning we cannot identify you individually.

2. Information We Collect

Information You Provide Directly:

• Contact information (name, email address, phone number, company name)
• Project requirements and business goals
• Messages and communications through our website forms
• Information shared during consultations and discovery calls
• Payment information (processed through secure third-party payment processors)

Information We Collect Automatically:

• Website usage data (pages visited, time spent, navigation patterns)
• Technical information (IP address, browser type, device information, operating system)
• Analytics data to improve website performance
• Referral sources and marketing campaign attribution

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide our outbound, inbound, and sales operations services
• To communicate with you about projects and respond to inquiries
• To understand your business needs and deliver customized solutions
• To set up and manage your revenue systems (CRM, email infrastructure, automation workflows)
• To improve our website and service offerings
• To send marketing communications about our services (with your consent)
• To comply with legal obligations and protect our rights
• For administrative purposes and maintaining client relationships
• To analyze and optimize campaign performance for our clients

4. Marketing Communications

We may contact you via email, phone, or other methods about our services that may interest you, unless you have opted out.

You can unsubscribe from marketing communications at any time by:

• Following the unsubscribe instructions in our emails
• Contacting us directly at legal@viralnetix.com
• Adjusting your preferences during any communication with us

Even if you opt out of marketing communications, we will still send you essential service-related messages regarding your projects and account.

5. Information Sharing

We do not sell your personal information to third parties.

We may share your information only in the following circumstances:

Service Providers:

• Website hosting providers
• Email service providers
• CRM platforms (HubSpot)
• Analytics providers (Google Analytics)
• Payment processors
• Cloud storage providers

Legal Requirements:

• When required by law or to comply with legal processes
• To protect our rights, safety, and property
• To prevent fraud or security threats

Business Transfers:

• In connection with a merger, acquisition, or sale of business assets

All third-party service providers are required to keep your information confidential and use it only for specified purposes under appropriate data protection agreements.

6. Data Security

We implement reasonable security measures to protect your personal information, including:

• Secure hosting with reputable providers
• Access controls limiting who can view your information
• Regular security updates and monitoring
• Encrypted connections (SSL/TLS) for data transmission
• Secure password policies and authentication procedures
• Regular backups and disaster recovery procedures

While we strive to protect your data using commercially reasonable measures, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request that we delete your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we process your information
• Data Portability: Receive your data in a machine-readable format (where applicable)
• Object: Object to processing of your data for direct marketing purposes

To exercise these rights, contact us at legal@viralnetix.com. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and improve user experience
• Analyze website traffic and visitor behavior
• Measure marketing campaign effectiveness
• Provide relevant content and personalized experience
• Track conversions and attribution

Types of cookies we use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Track effectiveness of our campaigns

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Clear cookies when you close your browser

Please note that disabling cookies may affect website functionality and your user experience.

9. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain business relationships
• Comply with legal requirements and tax obligations
• Resolve disputes and enforce our agreements

Specific retention periods:

• Active client data: Duration of engagement plus 6 months
• Prospect and inquiry data: 6 months from last contact, unless you opt into marketing
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: Aggregated data retained indefinitely
• Financial records: 7 years for accounting and tax purposes

After these periods, we will securely delete or anonymize your personal information unless longer retention is required by law.

10. Third-Party Information

If you provide information about someone else (such as a colleague or team member), you confirm that person has:

• Authorized you to provide their information
• Given consent for processing their personal data
• Authorized you to receive data protection notices on their behalf

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us immediately at legal@viralnetix.com.

12. International Data Transfers

As a European company serving clients in Europe, the United States, and Australia, your information may be transferred to and processed in countries outside your jurisdiction.

We ensure appropriate protections are in place for such transfers through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions for countries recognized as providing adequate data protection
• Other legally approved transfer mechanisms

When transferring data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your personal information in accordance with GDPR requirements.

13. GDPR Rights (EU/EEA Residents)

If you are in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

Legal basis for processing:

• Consent: When you provide explicit consent
• Contract: To fulfill our contractual obligations
• Legitimate interests: To operate and improve our business
• Legal obligation: To comply with applicable laws

Your GDPR rights:

• Withdraw consent at any time (without affecting prior processing)
• Object to processing of your data for direct marketing
• Lodge complaints with your national data protection authority
• Request restriction of processing under certain circumstances
• Not be subject to automated decision-making (we do not use fully automated decision-making that significantly affects you)

Our Data Protection Contact:
For GDPR-related inquiries, contact us at legal@viralnetix.com

14. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how we use it
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at legal@viralnetix.com with "California Privacy Rights" in the subject line.

15. Australian Privacy Rights

For Australian residents, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. You have the right to:

• Access your personal information
• Correct inaccurate information
• Make a complaint about our handling of your personal information

To exercise these rights or make a complaint, contact us at legal@viralnetix.com.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.

We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy regularly.

17. Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will:

• Notify affected individuals within 72 hours of becoming aware of the breach (as required by GDPR)
• Inform relevant supervisory authorities where required by law
• Provide information about the nature of the breach and steps being taken
• Offer guidance on protective measures you can take

18. Contact Information

For questions about this Privacy Policy, to exercise your rights, or to raise concerns about our data practices, contact us at:

We aim to respond to all inquiries within 30 days. For urgent matters, please mark your message as "Urgent" in the subject line.

19. Supervisory Authority

If you are located in the European Economic Area and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.